Alpenchalets FAQ

Alpenchalets offers chalets, holiday homes and holiday apartments in popular Alpine regions in France, Switzerland, Austria and Italy. Many accommodations are especially suitable for families, groups of friends and larger travel groups on ski holidays or summer holidays in the mountains. For individual offers or additional services, services may be provided by partner suppliers; in that case, their information and conditions also apply.

Use the chalet search and select your destination, travel dates and number of people. You can search for equipment details using the filter function. In the accommodation description, please check especially the location, distance to the lift or ski bus, bedrooms, bathrooms, additional costs, pet policy and parking spaces.

Yes. You can select accommodations by country, region, ski area and resort, for example France, Switzerland, Austria or Italy, as well as well-known destinations such as 3 Vallées, Paradiski, Portes du Soleil, Tignes & Val d’Isère, 4 Vallées and Dolomiti Superski.

Yes. Many accommodations are equipped with these features. Use the filter in the chalet search and also check the detailed accommodation description.

The distance information can usually be found in the respective accommodation description. We will gladly provide you with further information.

The current prices and availability are usually displayed directly with the accommodation. If necessary, we check availability again before issuing a binding confirmation.

“On request” means that the period cannot be booked immediately with binding confirmation. We will check availability right away and then get back to you.

You select the accommodation, travel period, number of people and any desired additional services and enter your details. By clicking "Confirm booking", you send us the binding booking inquiry. The holiday accommodation contract is only concluded with the separate booking confirmation from Alpenchalets.

An option or non-binding reservation can be checked depending on the accommodation, season and availability. Please send us an e-mail stating the accommodation, travel period and number of people.

Unless otherwise agreed, a down payment of 25 % of the total price is due no later than upon receipt of the booking confirmation. You can also provide your credit card details during the online booking process.

Unless otherwise agreed, the remaining balance is due four weeks before arrival. For bookings made within four weeks before arrival, the full amount must be paid immediately.

You can pay by bank transfer or credit card. Payment information will be provided with the booking confirmation.

You will receive the travel documents after full payment, usually 4 weeks before arrival, except for last-minute bookings. You will then receive the important information for your arrival, for example information about the accommodation, key handover and local contacts.

The amount, payment method and refund of the security deposit vary depending on the accommodation. You will find the information in the accommodation description and in detail in your travel documents. Depending on the accommodation, the security deposit must be provided on site or before arrival; please also note the payment method, currency and possible refund procedures.

The total price includes the rental price and, if applicable, further travel services listed as "included". Variable additional costs, for example for tourist tax, energy, pets or additional services, may apply depending on the accommodation. The binding information is provided in the accommodation description and in your booking confirmation.

Depending on the accommodation, additional charges may apply, for example tourist tax, final cleaning, bed linen, towels, energy costs, pet fees, firewood, parking or wellness services. Please always note the information for the respective accommodation.

The exact times may vary depending on the accommodation and are stated in your booking confirmation or travel documents. Unless otherwise stated, arrival is usually possible between 4 p.m. and 6 p.m.; departure is usually by 9 a.m. Please check the possibility of a later arrival with the local responsible well in advance.

You will receive the exact address, the local contact details and the information about key handover with the travel documents after full payment.

Please inform the local responsible early if you will arrive later. A later key handover is not always guaranteed, depending on the accommodation and contact person. The contact details and arrival information can be found in your travel documents.

Many accommodations are located in Alpine regions. In winter, snow, ice and difficult access conditions may occur. Please plan suitable winter equipment and observe the information in the travel documents, the local regulations in the destination country and the instructions of the authorities on site.

This varies depending on the accommodation. In some chalets, bed linen and towels are included; in others, they can be pre-ordered for a fee or must be brought by the guests. Please check the information in the respective accommodation description.

Pets are not allowed in all accommodations. If you would like to travel with a pet, please choose a suitable accommodation and state the pet already when making an inquiry or booking. Possible fees, limits on the number of pets and conditions are stated in the accommodation description. Generally, more than 1 pet is only possible upon request at the time of booking, after checking and, if applicable, exceptionally approved on a case-by-case basis.

Many accommodations offer a baby cot and high chair, sometimes free of charge, sometimes for a fee and usually with pre-booking. Information can be found in the accommodation description. Please state your request as early as possible so that availability can be checked and the order can be noted.

No, not without prior confirmation. Please request changes to the number of people early so that capacity, additional costs and possible additional services can be checked. The accommodation may only be occupied by the number of people stated in the contract.

Yes, children and babies count towards the number of people. Your travel group must not exceed the permitted number of people for the booked accommodation. If you have any questions about this, please contact us already at the time of booking so that this can be checked in advance.

The parking situation varies depending on the accommodation. In the accommodation description, you will find information about private parking spaces, garages, public parking options or distances to the parking area.

Yes, ski pass benefits are available in several ski areas depending on the season and destination. You can find an overview on the ski pass benefits page. Ski passes are services provided by the respective lift companies; their conditions apply.

The ordering options and deadlines depend on the ski area and the accommodation. You will receive information on the ski pass benefits page or with your travel documents. Please order ski passes well in advance of your trip.

Alpenchalets guests receive a discount on rental equipment from our partner SKISET depending on the season and destination. You will usually receive information after booking or in the travel documents.

We recommend taking out a suitable travel cancellation insurance after receiving the booking confirmation. For stays abroad, please also check whether you have a health insurance valid for the destination country. Please also check your insurance cover for rescue and recovery costs if applicable.

Additional services such as bed linen, towels, baby cot, high chair, pet or parking can often still be added later depending on the accommodation and availability. Please contact us as early as possible.

Please inform us immediately. We will check whether the new number of people fits the maximum occupancy and whether the requested occupancy can be accepted. Additional costs or additional services based on the number of people change accordingly if the number of people changes.

Please report damage, defects or problems as soon as possible to the local responsible and additionally to Alpenchalets. This allows us to check quickly whether and how a solution is possible. It is best to document damage or defects with photos.

Please send us your request preferably by e-mail, stating the booking number, accommodation and travel period. The conditions for cancellation, rebooking and possible costs depend on the general conditions and your specific booking. You can find the general conditions here: General conditions.

You can contact Alpenchalets by e-mail at This email address is being protected from spambots. You need JavaScript enabled to view it. or by phone at +49 721 4672475. For questions about an existing booking, please state the booking number, accommodation name and travel period whenever possible so that we can assign your enquiry more quickly.